One check, then the payout queue

Does Baloobet Casino verification hold up your payout?

The licence obliges us to confirm who you are and where your money comes from; once that is done, verification takes up to 67 hours.

Start verification now

Curaçao licensedGaming Control Board Curaçao OGL/2018/4945/031 since 2018

Fewer hold-ups

What does the check actually require?

Useful the moment a withdrawal stalls and you need the basics in one look.

Who checks

Baloobet Casino N.V.

Licence held

Gaming Control Board Curaçao, OGL/2018/4945/031

How long

Up to 67 hours

Latest point

Before the first withdrawal

Questions go to

[email protected]

Minimum age

18+

Passing first time

How do I pass the check without a second attempt?

Most failed checks are soft light and cropped edges, both fixed in minutes.

A clear run at approval

A photo of your photo ID goes in first. Watch the corners: all four edges visible, no glare across the portrait, and the expiry date reading clearly.

Match the registered address

Next comes your proof of address, showing your name and the address you registered. The document must be dated within the last three months and match the name on your ID exactly.

Which digits stay visible?

Photograph the payment card you used, front only, with the middle digits covered. Leave the first six and last four visible, plus the cardholder name.

How long is the wait?

Send everything to the team and wait: the answer arrives by e-mail, usually well inside 67 hours. Nothing else is needed unless a document fails and gets re-requested.

No second request

Which papers will you ask me for?

Read it once and every upload lands right the first time you send it.

Photo ID

ConfirmsYour name, face and date of birth

Must showFull page, all edges, expiry date legible

Proof of address

ConfirmsWhere you actually live

Must showYour name, full address, recent date

Payment card image

ConfirmsThe card is yours to use

Must showFront face, first six and last four digits

Before Your Payout

The Point Where ID Is Needed

A request on your screen is routine timing, not a mark against your play.

Age Proof at Sign-Up

Registration captures your date of birth, and the licence needs every player at 18 or older, so a photo ID confirms the number you entered.

Clarity on Large Amounts

An amount well above your normal pattern on the payments screen invites a look at where the money came from and what it is for.

You Requested Cash Out

The payout button sits behind the check because the licence wants a confirmed identity before money leaves, and photo ID plus address proof settle it.

Limit Increase Review

A higher cap on the limits screen means more money moving through the account, so identity and source papers are refreshed before it applies.

Where Did Your Money Come From?

Baloobet Casino N.V. holds licence OGL/2018/4945/031 from the Gaming Control Board Curaçao. That licence carries anti-money-laundering duties, so asking where your funds came from is a routine step every operator under it must take. Nothing in the request suggests your play is in question.

Depending on your history, the reviewer may want one or more of these.

Recent bank statements
Payslips from your employer
Tax return or assessment notice
Contract of sale for property
Savings or inheritance paperwork

Your Paperwork Came Back Marked Unclear

Cropped or Edited Copy. Software that trims or touches up a scan hides the edges the reviewer checks, so the file is refused outright. Send the untouched original file Scan the whole page flat

Renew Before You Upload. An expired licence or passport fails the age test the licence demands, because the reviewer cannot confirm you hold valid ID today. Photograph the current document only Check the expiry date first

Glare and Blur. A folded corner, glare on the text or a thumb over the number leaves key fields unreadable, so it cannot be accepted. Lay it flat in daylight Frame the entire page

Plain answers

What players ask before sending their documents?

Baloobet Casino answers the five things players ask most, in plain words.

Are my documents safe when I upload them for KYC?+

Yes. Everything you send travels through 128-bit SSL encryption, and only the team that clears the check can open it. Your file is not sold, shared or used for marketing.

Which regulator licenses Baloobet Casino and what is the number?+

Gaming Control Board Curaçao, license OGL/2018/4945/031. The operating company is Baloobet Casino N.V., registered as 812959 and based at Schottegatweg Oost, Willemstad. That license is why the identity check exists.

How long does a KYC check take at Baloobet Casino?+

About 67 hours on average, counted from the moment a complete set arrives. Sending all documents in one go keeps you inside that window. Verification e-mails reach [email protected] if you think the queue has stalled.

What happens to my documents if my name has changed?+

Send the current identity document plus the paper linking the old name to the new one, such as a marriage or deed poll certificate. Our team needs the whole chain, not just the newest paper. One complete upload avoids a second wait.

When does the casino ask me to verify my account?+

At the latest before your first withdrawal, and the answer is that the check cannot be skipped. Baloobet Casino may also ask at registration or at your first deposit, so a cleared account is never a surprise.